Refund policy

At Sweet Cakes Shop, we are committed to providing you with the freshest and highest-quality snacks. Due to the perishable nature of our products, we have a specific policy for returns and refunds. Please read it carefully.

1. General Policy

  • Final Sale on Food Items: All food and perishable snack items are considered final sale. We cannot accept returns or offer refunds for these items unless they were damaged or defective upon arrival.

  • Non-Perishable Items: If you purchased a non-perishable item (e.g., merchandise, branded accessories) and are not satisfied, you may be eligible for a refund. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging. You must initiate the return within 14 days of delivery.

2. Damaged or Defective Items

Your satisfaction is our top priority. If your order arrives damaged or contains a defective product, please contact us immediately.

  • Reporting Period: You must report any damage or defect within 48 hours of receiving your order.

  • Required Documentation: To process your claim, please provide your order number and clear, well-lit photographs of the damaged or defective item and the original packaging. This is crucial for us to verify the issue and file a claim with our shipping partners.

  • Resolution: Upon review, we will, at our discretion, offer you a full refund or send a replacement of the same item at no additional cost.

3. Incorrect Address

We are not responsible for orders that are undeliverable due to an incorrect or incomplete address provided by the customer. Please double-check your shipping information at checkout. In these cases, we cannot issue a refund.

4. How to Request a Refund

To request a refund for a damaged, defective, or non-perishable item, please follow these steps:

  1. Contact our customer support team at info@sweetcakesshop.com or by using the contact form on our website.

  2. Provide your order number.

  3. Include a detailed description of the issue.

  4. Attach the required photos if the item is damaged or defective.

Our team will review your request and get back to you within 3-5 business days.